Features | Liveagent
Try the best customer support alternative for free! No credit card required.
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Samanage
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Ticketing
Contains a management tool that processes and catalogs customer service requests.
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LiveAgent offers ticketing.
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Samanage doesn't offer ticketing.
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Live Chat
A real-time chat widget that you can place on any website.
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LiveAgent offers Live Chat.
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Samanage doesn't offer Live Chat.
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Call Center
A call center that can be used to make and receive calls using automatic call distribution.
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LiveAgent offers Call Center.
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Samanage doesn't offer Call Center.
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Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
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LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
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Samanage offers self-service portal in plan for $23/agent/month.
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Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers a Facebook integration.
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Samanage doesn't offer a Facebook integration.
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Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
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LiveAgent offers a Twitter integration.
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Samanage doesn't offer a Twitter integration.
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Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
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LiveAgent offers an Instagram integration.
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Samanage doesn't offer an Instagram integration.
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Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
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LiveAgent offers a Viber integration.
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Samanage doesn't offer a Viber integration.
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Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
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LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
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Samanage offers knowledge base in plan for $23/agent/month.
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Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
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LiveAgent offers customer forum in Ticket plan for $15/agent/month.
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Samanage offers customer forum in plan for $23/agent/month.
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Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
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LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
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Samanage offers automation and rules in plan for $48/agent/month.
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API
A set of functions that allow different applications to work together.
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LiveAgent offers API functions in Ticket plan for $15/agent/month.
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Samanage offers API functions in plan for $84/agent/month.
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Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
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LiveAgent offers IVR features.
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Samanage doesn't offer IVR features.
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Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
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LiveAgent offers video calls.
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Samanage doesn't offer video calls.
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Unlimited History
Tickets don't expire or delete-- you can view them at any time.
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LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
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Samanage offers unlimited history in plan for $23/agent/month.
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Unlimited Websites
You can use the software on an unlimited number of websites.
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LiveAgent offers unlimited websites.
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Samanage doesn't offer unlimited websites.
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Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
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LiveAgent offers unlimited chat buttons.
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Samanage doesn't offer unlimited chat buttons.
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Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
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LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
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Samanage offers unlimited tickets/mails in plan for $23/agent/month.
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Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
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LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
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Samanage offers unlimited call recording in plan for $23/agent/month.
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Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
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LiveAgent offers unlimited 24/7 support.
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Samanage offers unlimited 24/7 support in plan for $23/agent/month.
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Huwag mag-atubiling makipag-ugnay sa aming mga support specialist at talakayin ang paglipat ng data sa kanila! Kami ang bahala sa lahat ng iyong data nang libre. Samantala maaari kang umupo at magpahinga hanggang handa ka nang gamitin ang iyong bagong LiveAgent account.
Nag-aalok ang LiveAgent ng mga migration plugin para sa mga help desk software at kasalukuyang nagtatrabaho kami sa isang plugin ng paglipat ng Samanage. Manatiling nakatutok para sa karagdagang impormasyon.
Ilipat lahat ng iyong departamento at mga ticket tag.
Tingnan ang ilang mga perk na makukuha mo kapag lumipat ka sa LiveAgent
24/7 na suporta mula sa aming mga ahente. Nandoon kami tuwing kailangan mo kami.
Mga kapaki-pakinabang na tool, higit sa 175 na mga feature at higit sa 40 na mga integration. Mayroon kami ng lahat ng kailangan mo.
Pumili ng isa sa 43 na iba’t ibang mga pagsasalin ng wika. Sinusuportahan din ng LiveAgent ang mga language adaptable widget.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.
Pinakapopular
Ilipat ang iyong data mula sa alinman sa mga nakalista sa ibaba na mga software solution provider nang libre. Gawin ang paglipat ngayon. Kami ang bahala sa iyo.
Ilipat ang inyong data mula CallHub papuntang LiveAgent
Ang LiveAgent ang most reviewed at #1 rated help desk software para sa mga SMB noong 2020. Samahan ang mga malalaking kompanya sa pagbibigay ng mas mahusay na support gamit ang LiveAgent.
Gustong lumipat mula sa Jira patungong LiveAgent?
Ang LiveAgent ay nagaalok ng libreng paglipat ng data ng Jira patungo sa LiveAgent. Ilipat ang lahat ng iyong data sa simpleng paggamit ng aming migration plugin o hayaan na tulungan ka ng aming team.
Naghahanap ng isang alternatibo ng Samanage?
Naghahanap ng alternatibo sa Samanage? Subukan ang LiveAgent, isang mas epektibong solusyon para sa suporta sa kustomer na may ticketing system, live chat, call center, at higit sa 175 na tampok. Mag-enjoy sa mas abot-kayang presyo at libreng trial na walang credit card. Dalhin ang iyong help desk sa susunod na lebel ngayon!
Alamin ang 20 pinakamahusay na trouble ticket systems para sa 2023! Tuklasin kung paano ang mga tool na ito, na may mga features tulad ng universal inbox at CRM reporting, ay makakatulong sa pag-organisa ng customer requests at pagpapanatili ng tiwala sa inyong negosyo. Bisitahin ang LiveAgent para sa kumpletong gabay!
Join our community of happy clients and provide excellent customer support with LiveAgent.
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Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.
Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team